David Garavelli

David Garavelli began his career in the banking industry after his graduation from Southwest Community College in Memphis, TN. He began working at First Tennessee Bank in 1980, where he ran operations for First Express, a national check clearing business. In 1988, he began working for First American Bank, heading up their West Tennessee operations. He also worked for the Federal Reserve Bank of St. Louis from 1991 – 1996, before returning to First Tennessee Bank to run their document processing and return center in Memphis.

Garavelli began his career at Software Earnings and First Touch Payment Solutions as director of consulting, subsequently promoted to senior vice president of business development, senior vice president and industry specialist, executive vice president of product management, and chief operations officer. He currently serves as chief customer experience officer. Garavelli says a highlight of his career was the development of Software Earnings’ check optimization product. He played an instrumental role in this project. The solution allowed banks to move away from keying at proof machines to keying online from an electronic image. Garavelli’s favorite role at First Touch Payment Solutions is working with partners, clients, and development to provide a pleasant customer experience.

As chief experience officer, it is his responsibility to provide a knowledge base for the retail industry for product offerings and be the liaison between the partner, client, and internal teams.