Andrew McClements

Andrew McClements is an accomplished professional with extensive experience in customer experience and transformation, currently serving as the Customer Experience & Transformation Director at TransPennine Express since November 2014. In this role, Andrew oversees various customer-facing services, including station operations, accessibility, communication, service quality, and security. Andrew has held multiple positions within TransPennine Express, including Director of Business Management & Change and interim roles such as Business Assurance Director. Previous experience includes roles as Head of Rail Contract Delivery & Performance, Customer Operations Manager, and Customer Experience Manager. Andrew began his career in customer service as a Travel Advisor and had a brief stint as a Cast Member at The Walt Disney Company in 2013. Andrew holds a Bachelor of Arts degree in English Language and Linguistics from Lancaster University, earned in 2014.