Benjamin McGowan

Benjamin McGowan is an experienced professional with a background in the transportation and aviation industries. Currently serving as a Conductor Instructor and Onboard Operational Interface Manager for TransPennine Express since December 2021, Benjamin oversees the training and management of new conductors, ensuring compliance with safety regulations and high standards of customer service. Prior experience includes roles as Permanent and Seasonal Cabin Crew with Jet2.com and Jet2holidays, where responsibilities encompassed passenger safety and satisfaction, as well as assisting and mentoring staff. Additional experience includes positions as an Infection Prevention & Compliance Officer at NHS Test & Trace, Night Auditor & Receptionist at Crowne Plaza Hotels, and leadership roles in student services at The City of Liverpool College. Benjamin holds a degree in Aviation and Travel Operations.