Jean Fronterota Mellão

Jean Fronterota Mellão has a diverse work experience spanning several industries and positions. Their most recent role was as a Business Operations specialist at Firstbase, starting in June 2023. Prior to that, they worked at Nubank, where they held various positions. From February 2022 to March 2023, they served as a Customer Excellence Coordinator for PJ Operations, focusing on optimizing operational costs and performance indicators. They were responsible for managing third-party partnerships, implementing OKRs, and overseeing SLAs. From December 2020 to February 2022, they held the position of Customer Excellence Coordinator for Growth Operations, working on operational optimization, cost forecasting, and creating operational teams. Before this, from February 2020 to December 2020, they were an Operations Specialist, managing projects to improve operational efficiency and financial results. Notably, they created a forecasting tool for ticket volume and headcount. From April 2019 to December 2020, they served as a Customer Experience Supervisor.

Earlier in their career, they worked as a Customer Success Manager at Delivery Direto, from February 2018 to March 2019, providing financial consultation to clients. They also have experience at Concentrix as an Analyst Support Specialist (April 2016 to April 2017) and at Sitel as an IT Analyst and Technical Support Analyst.

Jean Fronterota Mellão has a diverse education background, with degrees in computer science and administration and business. In 2017, they attended Universidade Anhembi Morumbi and earned an Associate's degree in Computer Systems Analysis. Continuing their education, Jean pursued a Bachelor's degree in Computer Science at the same university, completing their studies in 2022. In 2023 and 2024, they enrolled in the MBA program at MBA USP/Esalq, focusing on Administration and Business. Jean's education history demonstrates their commitment to both technical knowledge and managerial skills, making their a well-rounded professional in their field.