AC

Adrienne C.

Director Customer Service at FirstCare Health Plans

Adrienne C. has a diverse work experience spanning over several years. Adrienne started their career as a Customer Service Supervisor at Southwestern Bell in 1990. Adrienne then worked as an Account Manager at Schaffer Manufacturing, where they managed key accounts and supervised sales staff. In 2003, they joined Express Scripts as a Senior Contact Center Manager, where they were responsible for new client implementations and managing day-to-day operations. Adrienne also worked at RiseHealth as a Contact Center Manager and at Mayo Clinic as an Operations Manager. Adrienne held the position of Practice Support Center Manager at Orange Health Solutions, where they were responsible for implementing a new call center and managing various aspects of its operations. Adrienne then worked at UnitedHealth Group as an Operations Manager, where they developed call center systems and improved operations. Currently, they are serving as the Director of Customer Service at FirstCare Health Plans, where they manage the workflow of the department, supports compliance programs, and controls call center expenses. Adrienne's work experience demonstrates their expertise in call center operations, customer service, and managerial roles.

Adrienne C. attended Cornell College from 1988 to 1990, where they studied Psychology. The information does not specify if they obtained a degree during this time.

Links

Previous companies

UnitedHealth Group logo
Mayo Clinic logo

Timeline

  • Director Customer Service

    January, 2017 - present