Joseph Pesa

Joseph Pesa has a diverse work experience spanning several industries. Joseph is currently the Director of Customer Service at Wyyerd Group since 2022. Prior to this role, they worked for CSAA Insurance Group as a Telecommunications Team Manager and later as a Telecommunications Engineer V, responsible for managing a team of professionals and supporting voice technologies. Before CSAA, Joseph worked at Take Charge America, Inc. as a Telecommunications Engineer III, where they implemented Avaya systems and reduced telco billing costs. Joseph also served as a Telecommunications Analyst III at State Street Bank & Trust Company, providing support to end users and assisting with projects. Earlier in their career, Joseph was a Business Customer Service Manager at Trans National Communications and an Emergency Road Service Dispatcher at AAA Northeast. Joseph gained leadership experience as an Assistant Manager at Friendly's Ice Cream, LLC. Prior to their civilian career, Joseph served in the US Army as a tank gunner and commander.

Joseph Pesa completed their education at South Eastern Regional Technical Vocational High School from 1978 to 1982, earning a High School Diploma with a focus on Graphic Arts. In addition to their formal education, they have obtained various certifications from LinkedIn, including "Building Your Team" and "Delivering Employee Feedback" in June 2018, "Employee Engagement" and "Leadership Foundations" in April 2018, and "Body Language for Leaders" and "Transitioning from Manager to Leader" in February 2018.