Crystal Shepherd

Crystal Shepherd is a seasoned professional with extensive experience in operations and data analytics. Currently serving as Sr. Zendesk Administrator at FirstKey Homes since August 2021, Crystal previously worked as an Inventory Analyst at Chadwell Supply and as an Operations Analyst for Innerworkings, where responsibilities included analyzing performance metrics and enhancing business processes. Experience also includes a role as Support Manager and Franchise Coach at College Hunks Hauling Junk, managing national vendor contracts and providing support to franchisees. Early career began as a Sales Counselor at Pulte Homes. Crystal holds a Bachelor's degree in Data Analytics from Southern New Hampshire University, completed in 2022.