Fabiano Carvalho

Fabiano Carvalho is a seasoned professional with extensive experience in strategic development, operations, and service delivery within the business process outsourcing sector. Currently serving as Senior Director of BPO Strategy & Operations at FirstKey Homes since September 2022, Fabiano previously held multiple leadership roles at Capgemini from October 2013 to September 2022, including Engagement Director and Competitiveness Director, where Fabiano led initiatives in account growth, delivery excellence, and innovation. With a strong foundation in finance and accounting management from earlier positions at Infosys, Accor Hospitality, and Nike, Fabiano also holds advanced degrees in Organizational Leadership and Executive MBA from prestigious institutions such as Northwestern University and Fundação Dom Cabral.