Mayur Gala

Mayur Gala is an experienced IT professional specializing in ITIL practices, currently serving as the ITIL SACM Process Owner at FirstRand Services Private Limited since September 2023. Prior roles include ITIL Process Manager at Allied Digital Services Limited and Process Consultant at Orange Business Services. Mayur has a strong background in business process management, having held positions such as Business Process Lead at Global Cloud Xchange and ITIL Consultant at Elitser Technologies LLC. Additionally, Mayur has served as a Senior ITIL Consultant at Capgemini and IT Change Manager at Tata Consultancy Services. Educational qualifications include a Post Graduate Advanced Diploma in Business Administration with a focus on Electronic Commerce and Information Technology from Welingkar Institute of Management, Development and Research, as well as a B. Com degree from S K Somaiya College of Arts, Science and Commerce.