Ajay Chembula

Ajay Chembula is an experienced technology leader currently serving as the Director of Software at Firstsource since June 2021, where responsibilities include leading the development and strategic implementation of generative AI solutions and integrating third-party enhancements. Previously, Ajay held the position of Associate Director - Technology at Firstsource, focusing on contact center innovations, conversational AI, cognitive search, and agent assistance platforms. Prior experience includes Principal Product Manager at Oracle, managing significant migrations to new contact center technology; Senior Solution Integrator at Ericsson, overseeing project management and integrations for Verizon; and Technical Lead at Verizon, mentoring teams and collaborating cross-functionally. Ajay's earlier roles include Senior Analyst at EDS and Analyst at Triad Software, beginning a career as a Software Engineer. Educational qualifications include a Bachelor of Engineering in Electronics from Doctor Babasaheb Ambedkar Marathwada University.