Andrea Cooling currently serves as the Director of Operations at Firstsource, where responsibilities include directing operations and controllership, overseeing service center performance to achieve financial goals, and fostering a positive organizational culture. Previous experience includes roles at BlueCross BlueShield of Tennessee, where Andrea managed pharmacy operations with significant financial oversight, led a marketing technology team, and directed Medicare program safeguards. Throughout a progressive career, Andrea has been promoted to multiple managerial positions, showcasing leadership in both clinical and non-clinical environments, and has guided quality assurance initiatives. Andrea Cooling holds a Bachelor of Science degree in Business Administration from The University of Tennessee at Chattanooga.
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