Kaushik Shetty

Kaushik Shetty is an experienced professional with a background in operations management and customer relationship management. Currently working as the Associate Director - CRM at Firstsource since May 2018, Kaushik previously held positions such as Senior Operations Manager and Operations Manager at the same company. Prior to this, Kaushik worked at Convergys as an Operations Manager and Assistant Manager Operations from March 2012 to April 2018. Kaushik also has experience working at Stream Global Services from February 2007 to March 2012, where Kaushik held various roles including Team Manager, Associate Trainer, Senior Subject Matter Expert, and Technical Support Associate. Kaushik holds a Bachelor of Commerce degree from Dr. C. V. Raman University.