Lynne Lowther is an experienced professional in the contact center industry, currently serving as the Training, Quality and Operations Manager at Firstsource since July 2017. Previously, Lynne held the position of Head of Service and Quality at Web.com from November 2014 to March 2017, focusing on business change to enhance customer retention and improve the overall customer journey. Prior roles include Team Manager at Firstsource Solutions Limited, following a TUPE transfer from Barclaycard, and Team Manager at Barclaycard, where expertise in problem-solving and team development was cultivated. Lynne is known for providing strong direction and empowering team members to reach their full potential.
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