Ravi Kumar Samala is an experienced professional specializing in Operations Risk and Business Continuity Management, currently serving as Associate Director at Firstsource since January 2022, following a tenure as Senior Manager in the same field. Prior experience includes a role as Service Delivery Manager at Cognizant, focusing on Risk Management in the BFS sector, and various managerial positions at Deloitte India, including Manager and Team Leader. Ravi began the career as a Process Developer at GE and as a Phone Banking Officer at ICICI Bank. Educational qualifications include a Master of Business Administration (MBA) in Accounting and Finance from Osmania University, obtained in 2008.
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