Sukrut Patkar is a Customer Experience Leader with over 13 years of experience in AI-driven CX transformation, digital consulting, CX strategy, and product design across various industry verticals. Currently, Sukrut serves as the Associate Director for Customer Experience and Digital Consulting at Firstsource, and previously held roles at companies like Tata Tele Business Services, Flipkart, and Tech Mahindra. Sukrut has been instrumental in leading teams focused on enhancing customer experience through innovative solutions in Data, IoT, Cloud, and SaaS products. Sukrut continues to advance their education at IMS Proschool Pvt. Ltd.
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