Andrew Wynkoop is a seasoned professional with extensive experience in problem management and service delivery across major organizations. Currently serving as the Global Problem Management Process Owner at FIS since October 2019, Andrew has previously held significant roles at Worldpay, PayPal, Bank of America, Citibank Universal Card Services, and AT&T. With a strong foundation in ITIL practices, Andrew has successfully designed and implemented global problem management processes, enhanced operational transparency, and managed diverse teams focused on eCommerce and technology services. Notably, Andrew's tenure includes addressing critical issues, developing strategies for service delivery, and providing analytical support to drive improvements in service management across multiple sectors.
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