Shilpi Mahajan

Shilpi Mahajan is a Client Support Manager at FiscalNote since April 2019, having previously held positions as Renewal Manager and Senior Client Support Specialist. Responsibilities include assisting the UK, USA, and Brussels teams with client requests, utilizing Zendesk for query resolution, and managing customer onboarding processes. Shilpi also identifies recurring issues, coordinates with policy teams, and oversees client renewals. Prior to FiscalNote, Shilpi was a Technical Support Executive at The Economist from March 2017 to April 2019, ensuring top-notch administration of client accounts. Earlier, Shilpi worked at Cvent in various roles from December 2010 to March 2017, including Assistant Team Lead. Shilpi holds an MBA in Marketing from ISB&M, NOIDA, and a Bachelor's Degree from DAV College, Amritsar.