Marcos N. Ferreira is a seasoned professional in software engineering and IT operations with extensive experience across various roles in leading organizations. Currently serving as Gerente de Engenharia de Software at Fiserv since November 2025, Marcos manages software engineering teams focused on payment systems. Previously, as SRE Lead at Serasa Experian, leadership was provided to the SRE CORE team, emphasizing engineering best practices, system availability, and performance. Marcos's earlier tenure at B3 involved roles from IT Coordinator to SRE Coordinator, where responsibilities included managing both production environments and DevOps practices. With foundational experience in IT governance and ERP processes, Marcos holds an MBA in Business Process Management from FIAP and a Bachelor's degree in Information Systems from Universidade Presbiteriana Mackenzie.
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