Rakesh Nikam is a seasoned professional with 15 years of experience in Back-office Operations Management, Client Relationship Management, and Project Management. They currently serve as the Director of Operations at Fiserv, focusing on Vendor Management and Customer Service. Rakesh has successfully implemented various initiatives, including digital onboarding and customer self-service solutions across the Asia-Pacific region. Previously, they held leadership roles at First Data Corporation and Kotak Mahindra Bank, where they excelled in operations optimization and customer satisfaction. Rakesh is recognized for fostering effective communication and mentoring teams to drive productivity and service quality.
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