Sandy Black is an experienced Account Operations Manager at Fiserv since December 2010, managing a portfolio of 11 financial institutions and ensuring compliance with SLAs, prompt updates, and successful project implementations. Sandy serves as a subject matter expert for payment processing applications and fosters relationships with stakeholders through regular meetings to meet client needs and resolve issues. Previously, Sandy held the role of Merchant Services/Relationship Manager at JPMorgan Chase from February 2007 to December 2011, where responsibilities included managing over 30 merchant accounts and leading significant terminal conversion projects. Sandy also contributed to new hire training and contract negotiations. Early career experience includes administrative support at Ruscilli Construction from 1997 to 1999.
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