Carolyn Nerber

Carolyn Nerber is an experienced professional in the field of IT project management and product management, currently serving as VP, ServiceNow Product Manager/Administrator at Five Star Bank since June 2025. Previously, Carolyn held roles at Delaware North, including ServiceNow Product Manager III and Project Manager II, and has a strong background as an Information Technology Project Manager at Kaleida Health and in various managerial positions at Independent Health and Elderwood Senior Care. With expertise in leading IT operations, managing complex projects, and optimizing workflows, Carolyn has demonstrated a commitment to improving customer service and operational efficiency. Carolyn earned a Master's degree in Organizational Leadership from Medaille University and a Bachelor's degree in Psychology from Buffalo State University.