Sheena Zerfas

Sheena Zerfas is an experienced Electronic Data Interchange Analyst specializing in EDI Retail Logistics at Five Star Call Centers since November 2015, where responsibilities include resolving EDI errors and educating retail supply chain customers. Prior to this role, Sheena held multiple positions at Vast Broadband from March 2006 to September 2015, including Dispatch Supervisor and Tech Support Supervisor, overseeing teams and enhancing processes. Additional experience includes supervisory roles in tech support and customer service at Knology and Prairie Wave, as well as customer service management at Orbitcom Inc. and Ionex, focusing on telephony services. Sheena's career spans over two decades in customer service and technical support, with a strong foundation in telecommunications. Education was completed at Hartley-Melvin-Sanborn High School, graduating in 1999.