Michael L

Michael L is an experienced professional in the contact center industry, currently serving as a Senior Project Engineer for the AI & Automation Team at Five9 since March 2016. Michael has advanced skills in consultative services, including the design and implementation of complex self-service IVRs and web service integrations, while also mentoring junior engineers and collaborating with product teams. Prior roles include Principal Professional Services Consultant at Aspect Software, and Dialer Operations Analyst/Developer at Carrington Mortgage Services. With a solid foundation in technical support from various positions at Aspect Software and extensive field engineering experience with Rockwell companies, Michael possesses expertise in software, hardware troubleshooting, VoIP/SIP, and SQL server. Education includes a Bachelor of Science in Electronics Engineering Technology from Indiana State University.