Michael Zablan is a seasoned professional with extensive experience in account management, project management, and quality control within the contact center sector. Currently serving as a Technical Account Manager at Five9 since March 2024, Michael excels in providing account management and technical consulting to enhance client operations through Five9’s services. Prior to this role, Michael was the Senior Admin Quality Control Manager at Amalgam8 PH DBA Social Discovery Corp, overseeing quality control processes and regulatory compliance. Michael's career includes significant leadership positions at TaskUs, where responsibilities encompassed managing customer service teams across various domains and ensuring quality in service delivery. Michael holds an Associate's degree in Computer and Information Sciences and Support Services from AMA University.
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