Mona Ibrahim

Mona Ibrahim is a skilled Senior ERP Business Analyst at Flagship Facility Services, Inc. since January 2021, with previous experience as a Workday Consultant at Collaborative Solutions, LLC from January 2018 to January 2021, and as an HRIS Integrations Consultant at Deltek from August 2013 to May 2017. At Deltek, Mona conducted needs assessments, developed scope of work, and collaborated with implementation teams on various HRIS and payroll system integrations. Earlier experience includes serving as a Customer Service Consultant at the Social Security Corporation from January 2010 to January 2013, where customer complaints were resolved across multiple channels. Educational accomplishments include a Master's degree in Business Administration and Management from East Texas A&M University and a Bachelor's degree in Business Information Systems from the University of Jordan.