Laura Harvey

Laura Harvey currently serves as the Head Of Customer Experience at Flagship_Group, a position held since July 2022, where responsibilities include enhancing the overall experience across all services. Previous roles include Customer Experience Manager at Mattressman and Zip Water UK, as well as Head Of Service Delivery at Bertram Group. Laura's extensive background in customer service began at Bertram Group, where a progression from Customer Service Advisor to Customer Service Supervisor and ultimately to Head Of Service Delivery was achieved. Additional experience includes serving as Customer Service Manager at Smiths News and Customer Service Senior Supervisor at Entertainment UK (EUK). Laura's educational background includes attendance at Sprowston High School from 1996 to 2000.