Elana Gray

Elana Gray has extensive experience in the banking and customer service industries, currently serving as a Contact Center Representative in Banking Support at Flagstar Bank since November 2020, where responsibilities include handling mortgage and retail banking inquiries. Previously, Elana worked at Business First Bank as a CSR, processing loan applications and analyzing income, and served as a Senior Relationship Banker at IBERIABANK, focusing on branch operations and customer account management. Additional roles include tax preparation at Liberty Tax Service and Tax Masters, account executive at the Texas Copperheads, and relationship banker at Capital One. Elana began a career in sales and promotions as a Season Ticket Intern with the Houston Texans. Elana holds a Bachelor of Science degree with double majors in Management and Marketing from McNeese State University.