Jessica Cassalho

Jessica Cassalho possesses extensive experience in client relationship management and support roles across various companies. Currently serving as an Analista de Relacionamento Pl. at Flash since January 2022, Jessica focuses on managing a portfolio of SMEs, analyzing billing, client retention, and product offerings to enhance user experience. Previous roles include Analista de Relacionamento Jr. and Analista de Recuperação Jr. at Flash, as well as positions at SumUp, where responsibilities ranged from partner support to collections. Additional experience includes customer service at Atento Brasil, legal analysis at Lee, Brock, Camargo Advogados, and fraud analysis at Sitel. Jessica holds a Bachelor's degree in Law from Anhanguera Educacional, completed between 2008 and 2013.