Operations · Full-time · Miami, United States
Top skills for this role
Negotiation Vendor Management Estate Management Attention to Detail Third-Party Vendor Management Hotel Management Facilities Operations Facility Management (FM) Property Management New Vendor Development
We are looking for an experienced Estate Manager to oversee all of the needs of the household. In this role, you will provide a wide range of support and facilitation to all projects, vendors, and executives. You will also be responsible for ensuring hospitality needs are met for the family and guests of the home.
Serve as principal point of contact and liaison with vendors, contractors, trades, and designers Manage the relationship and communication with the executives, ensuring the project is delivered to satisfaction Track projects and provide regular reports on project status to the executive team including but not limited to pictures, videos, texts, emails, etc. Maintain constant communication with Executive Assistants and any other in-house support/staff Coordinate with vendors and trades for on-site work Communicate vendor and project agendas to team members and others to coordinate as needed Creating long-term and short-term plans, including setting targets for milestones and adhering to deadlines Delegate project tasks to employees as needed Make effective decisions when presented with multiple options for how to progress with the project Perform quality control on the project throughout development to ensure standards are met Adjust schedules and targets on the project as needs or resources for the project change Outline a budget based on requirements and track costs to deliver projects within budget Identify and mitigate potential risks Manage and track vendors and projects on calendar Arrange for meetings, appointments and bidding Maintain contact databases, social media and mailing lists and track passwords Keep the property safe through security awareness and sharp observation Facilitate and coordinate all the necessary maintenance work and repairs to ensure appropriate home functionality (i.e. touch ups, AC maintenance, pest control services, etc) Supervise and coordinate training for all housekeeping crew Ability to cook healthy food when needed is a plus Keep the family safe through security awareness and sharp observation Serve as principal point of contact and liaison with hotels, travel hosts, pilots Communicate family agendas to team members and others to coordinate as needed Anticipate family and guests' needs by learning their preferences, allergies, dislikes, etc. Ensure day-to-day operations of home are completed as expected and running smoothly Stay abreast of the latest software and security systems
Requirements: Experience as an Estate Manager, House Manager, Butler or similar role for a private family Associate’s or bachelor’s degree in hotel management is a plus Hospitality industry experience is a plus Ability to adapt to a fluid environment Commitment to a high level of customer service Strict attention to detail Knowledge of area restaurants, theaters and other attractions Ability to handle sensitive matters with efficiency and discretion Knowledge of food and wine pairings is a plus Valid passport with no restriction on travel worldwide Ability to be available 24/7, including holidays, if needed Trustworthy and able to maintain the utmost confidentiality Must pass a rigorous background check Tech savvy with Apple/Mac computers and phones Non-smoker No allergy/aversion to cats Security/safety/CPR training is a plus This is a full-time position that requires day, evening, and weekend availability.
FLASHGAS is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
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