Eunice Vieira

Eunice Vieira is a seasoned professional in client quality monitoring and customer experience with diverse experience across multiple companies. Currently serving as a Client Quality Monitoring Officer at flatexDEGIRO since July 2022, Eunice is responsible for monitoring client communication, identifying issues, and assisting with quality control standards. Previous positions include roles at Crypto.com and Sutherland, where Eunice maintained support and call center quality standards, reviewed agent conversations, and developed training programs. Additional experience includes technical support and sales training, showcasing a strong background in customer service and support across various industries.