Ksenia Iakovleva

Ksenia Iakovleva is an experienced IT Service Management professional currently serving as Manager ITSM at flatexDEGIRO since March 2020, where responsibilities include consolidating reporting, managing a team, creating dashboards based on KPIs, and driving Continual Service Improvement. Ksenia previously held the role of Manager IT Process Design, focusing on documenting key IT processes according to the ITIL framework and overseeing a team to ensure quality assurance and process documentation. Prior experiences include roles as a Business Process Analyst and Data Analyst, leveraging technical skills in data analysis, dashboard creation, and software development, along with foundational roles in journalism and PR. Ksenia holds a Master's degree in Communication and Information Science from the University of Groningen and a Bachelor's degree in Journalism from Lomonosov Moscow State University.