Jean-Jacques Kermaidic

Jean-jacques Kermaidic is a seasoned professional in customer success and technical management with extensive experience spanning over three decades. Currently serving as a Senior Customer Success Manager at Flexera since August 2023, Jean-jacques has held previous roles such as Technical Account Manager at OVHcloud, and Independent SaaS Project Manager at Quorum France, where responsibilities included consulting and training in IT project management. At CA Technologies, Jean-jacques significantly contributed as a Customer Success Manager and Director, focusing on customer loyalty and experience enhancement for high-profile clients like BNP and AXA. Earlier career roles included Technical Director positions at Scriba and INFODIS, as well as technical and support management at T.P.M. EUROPE and JPSA, demonstrating a strong foundation in technical support, training, and crisis management.