Kim Caverswall is a seasoned professional at Flight Centre Travel Group, currently serving as a Global Customer Success Transformation Strategist since April 2017, focusing on globalizing and aligning customer success teams. Previously held roles include Team Leader for Customer Liaison & Risk Management, where responsibilities included overseeing dispute resolution and customer experience, and Consumer Risk Manager, where Kim investigated customer disputes and provided resolution strategies aligned with Australian Consumer Law. Kim's career at Flight Centre spans over two decades, beginning as a Retail Sales Travel Agent and progressing through various roles including support functions and corporate ticketing. Educational qualifications include a Diploma of Leadership and Management and a Bachelor of Arts in Psychology from The University of Queensland.
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