Smita Sharma

Smita Sharma is an experienced professional with a strong background in customer service and quality assurance. Currently serving as a Quality Assurance Analyst at Flight Crew International, Smita previously worked at JP Morgan Chase from December 2003 to April 2016 as an Advisor in Collections Non Voice Specialty Operations, where responsibilities included resolving customer queries via email and maintaining quality and response time. Prior roles include serving as a Customer Service Advisor at E-FUNDS International India (P) Limited, focusing on customer interaction and order placement, and at Dew-Drops (Snowcem Private LTD), where Smita engaged in marketing and managing a client database.