Dian Martasari

Dian Martasari is an experienced professional in customer experience and training, currently serving in a role focused on customer experience for business at Flip.id since September 2021, where efficiency in resolving B2B customer complaints has enhanced customer satisfaction. Prior experience includes roles at PT VADS Indonesia from August 2019 to December 2020, where Dian developed and delivered training programs to improve trainee performance, led a team as a social media specialist achieving all KPI targets, and provided customer service via social media with a commendable resolution rate. Dian holds a degree in Hospitality from Sekolah Tinggi Pariwisata Ambarrukmo (STIPRAM) Yogyakarta, obtained from 2013 to 2017.