Gista Nugroho

Gista Nugroho has extensive experience in operational management within the customer service sector, currently serving as a VMO at Flip since March 2022, where responsibilities include ensuring daily operations and team availability. Prior to this role, Gista worked for PT VADS Indonesia from March 2013 to March 2022, progressing from Team Leader to Supervisor and finally to Assistant Manager. In these positions, Gista managed teams of various sizes, overseeing digital channel operations for notable projects such as Bukalapak and XL Axiata, while effectively delivering KPIs and maintaining high service standards. Gista holds a Bachelor's degree in English Language and Literature from STBA LIA Yogyakarta, completed in 2009.