Prithiviraj M

Prithiviraj M is an experienced manager currently at Flipkart, specializing in Quality Audit Automation and Fraud Identification since September 2014. Prithiviraj's role involves leveraging Large Language Models (LLM) and Natural Language Processing (NLP) to optimize quality audit processes and enhance AI models for improved accuracy. Previously, Prithiviraj managed the CX Audit and Compliance teams, focusing on fraud identification and the integration of AI in quality audits while overseeing a team of over 30 QA professionals. Prior experience includes leadership positions at Kochar Infotech Limited and Aegis Limited, where responsibilities encompassed quality management, audits, and team performance improvement. Prithiviraj holds a Master of Science degree in Physics from Urumu Dhanalakshmi College and a Bachelor's degree in Physics from National College.