Flocktory
Tim Tuzhba is an accomplished director in customer success and account management with extensive experience in the SaaS and hospitality sectors. Currently leading a Customer Success team at Flocktory since June 2017, Tim has significantly improved customer retention and engagement through strategic initiatives and a new motivational system for the Commercial Team. Prior roles at Flocktory include team lead and senior customer success manager, where Tim drove substantial revenue growth and enhanced client relationships. Former experience at Booking.com included account management and coordination roles, contributing to significant year-over-year increases in booked nights and personal interactions with hundreds of hoteliers. Educational qualifications include a Master of Science in Business Studies from the University of Amsterdam and a Bachelor's degree in Economics from Plekhanov Russian University of Economics. Tim is also participating as a Customer Success Coach for the Catalyst Coaching Corner program, sharing knowledge with aspiring customer success leaders.
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Flocktory
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Flocktory is omnichannel AI-Based Personalization and Automation Marketing Platform. We help our partners grow sales, drive performance, improve CRM, boost loyalty, monetize traffic, and create tailor-made cross-channel UX for their customers. Our portfolio includes over 20 solutions across MarTech (Onsite-personalization) and Performance products (Exchange and xMail (email-retargeting). All our products are based on our Customer Data Platform supported by the powerful tech stack, improved by AI Technology, and of course, with the full service of our fascinating customer support team. This combination gives our partners the best performance results: 25%+ conversion growth, 65mln+ emails, 1,8mln+ of new orders, 12,5 bln in revenue, in 2022 alone. Besides mentioned above, a simple integration is the only thing you'll need to get access to your campaign management dashboard, end-to-end analytics, and expert support consultants at your fingertips. We are proud to be trusted by famous partners such as Haier, Samsung, Wall Street English, Avon, Vichy Laboratories, Unicredit Bank, Dominos Pizza, and others.