Briana Smallwood

Briana Smallwood is an experienced professional in customer support and service operations within the education sector. Currently serving as the Manager of Customer Support at Newsela since April 2021, Briana focuses on enhancing customer experiences for educators using the company’s products. Prior to this role, Briana held various positions at Pearson from March 2014 to March 2021, including Manager of North America School Assessment Customer Service & Support Operations, where the objective was to connect customers with expert solutions and improve product supportability. Previous experience includes directing admissions and social services at Crestview Acres, and serving as an Outreach Supervisor at Tailored Living, where relationship-building and resource coordination were key responsibilities. Briana's educational background includes studies at Kirkwood Community College.