Carla Hadland

Carla Hadland is a dedicated professional with extensive experience in customer happiness, digital marketing, and English language instruction. Currently serving as a Senior Customer Happiness Heroine at Fluent Forever, Carla has a background in online English teaching and has built a significant social media presence with 170k followers on TikTok and 111k on Instagram. Previous roles include Digital Leader at Decathlon France, where Carla managed internal communications and community engagement, as well as experience in content creation and social media management for various clients. Carla possesses a Bachelor's Degree in Commercial Music from Bath Spa University and a BTec in Music & Music Production from Kidderminster College.