Manager, Global Expansion & Payment Partnerships Services (gepp)

Manager, GEPP Services 

Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) to make and receive payments in a convenient borderless manner. 

The Role 

Flutterwave is seeking a dedicated Manager to join our Global Expansion & Payment Partnerships (GEPP) Services team. This role is central to building scalable partnerships with Merchants of Record, assisting in the application and renewal of regulatory licenses, and coordinating end-to-end merchant onboarding with payment partners and acquirers. The ideal candidate will excel at managing cross-functional collaboration, compliance, and operational efficiency to support Flutterwave’s strategic objectives. 

Key Responsibilities:

• Standardize and Scale Merchant of Record Partnerships:

○ Develop and implement scalable processes to support partnerships with Merchants of Record, allowing Flutterwave to offer domiciliation and collections agent services. ○ Ensure all processes comply with regulatory standards and align with company goals. ○ Coordinate closely with internal teams, including legal, compliance, and operations, to optimize Merchant of Record functions. 

• Regulatory License Applications and Renewals:

○ Manage regulatory payment license applications and renewals in alignment with Flutterwave’s strategic goals. 

○ Work with regional GEPP teams, legal, and compliance teams to ensure all documentation is complete and compliant with local regulatory requirements. ○ Maintain up-to-date knowledge of regulatory standards across multiple jurisdictions and adjust processes as required. 

• Merchant Onboarding Coordination with Payment Partners/Acquirers: ○ Lead end-to-end coordination for merchant onboarding with payment partners and acquirers to fulfill partner requirements for visibility into sub-merchants.

○ Collaborate with the data team to identify eligible merchants, ensuring accurate data processing and segmentation.

○ Coordinate with the seller risk team to review and shortlist merchants, ensuring alignment with risk management standards. 

○ Manage the process of finalizing and sending approved merchant lists to payment partners/acquirers for review and approval. 

○ Partner with the professional services team to profile and configure payment credentials for approved merchants, ensuring seamless activation. 

• Risk and Compliance Oversight:

○ Develop risk management strategies to ensure that all GEPP Services activities are compliant with local and international regulations. 

○ Liaise with the seller risk team to mitigate potential risks associated with merchant partnerships and licensing activities. 

• Reporting and Analysis:

○ Prepare regular reports on the status and outcomes of Merchant of Record partnerships, regulatory license applications, and merchant onboarding processes. ○ Analyze operational data to provide insights and recommendations to senior management for continuous improvement. 

• Continuous Improvement: Identify opportunities for process improvements and implement best practices to enhance efficiency and effectiveness.
• Training and Development: Provide training and support to team members and other stakeholders on MoR and regulatory licensing processes.
• Industry Networking: Stay engaged with industry networks and forums to keep abreast of regulatory developments and emerging trends.

Requirements: 

• Bachelor's degree in Business Administration, Finance, Legal Studies, or a related field. A Master’s degree is preferred.
• Minimum of 6 years of experience in e-commerce, payment processing, or a related field, with at least 2 years specifically in managing licensing agreements.
• Strong understanding of regulatory requirements related to e-commerce, payment processing, and licensing.
• Proven negotiation skills with the ability to secure favorable terms in licensing agreements.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with internal and external stakeholders.
• Analytical mindset with the ability to analyze data, identify trends, and make data-driven decisions.
• Detail-oriented with strong organizational skills and the ability to manage multiple projects simultaneously.
• Proficiency in Microsoft Office suite and experience with contract management software is a plus.
• Strong ethical values and integrity, with a commitment to upholding legal and regulatory standards.

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