Senior Associate, Global Operations Strategy_nigeria

Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) to make and receive payments in a convenient borderless manner.

Role: The Global Operations Strategy Specialist will support the development, implementation and monitoring of operational strategy across Flutterwave’s African operations. Build strong local networks within the banking industry and the regulatory environment to facilitate proactive and agile strategies.

Your core responsibilities will be: 

• Develop operational strategies across Flutterwave’s main markets in Africa (Nigeria, Kenya, Ghana, South Africa and Uganda) taking into consideration both regulatory and industry standards (both local and international standards)

• Develop strong and durable relationships with the banking industries and regulators across Africa

• Implement a country specific operational strategy, reviewing all the merchants flows in accordance with Flutterwave’s business model; with strong focus on results, as well as strong alignment with the overall company’s strategy

• Develop and maintain relationships with various acquiring partners, ensure effective communications and prompt resolutions of any issues that may arise

• Constantly and proactively seek regulatory and industry updates, and develop action plans to minimize any potential negative impact as well as take advantage of any opportunities these might represent

• Manage the developing network of acquiring partners across Africa, including the implementation of funds flows to ensure prompt merchants settlements

• Develop robust documentation such as policies and SOP documents for the team

• Ensure personal information of customers, employees, and other individuals the company conducts business with is processed and protected in line with applicable data privacy policies, privacy laws, and global best practices

• Support with additional tasks as required

Required competency and skillset to be a waver:

• Bachelor’s degree in Finance, Business Administration or a related field

• Minimum of 5 years of experience in strategy and operations

• Strong understanding of the Fintech industry and the regulatory environment in Africa

• Strong relationship management skills

• Experience in Settlement & Reconciliation process is a plus

• Excellent interpersonal and communication skills

• High sense of ownership, accountability, integrity and ethical standards

• Ability to travel

• Ability to work independently to fulfill assigned tasks

• Excellent presentation skills

• Ability to manage multiple priorities and meet stringent deadlines.

• Excellent Financial analytical, strategic planning and execution skills

• Excellent leadership skills

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