Susan Earnest

Susan Earnest has a diverse work experience spanning multiple industries. Susan is currently working as the Customer Experience Director at FM Expressions since June 2020. Prior to this, they served as the Global Quality Assurance Manager, Contact Center at CFA Institute from July 2018 to June 2020.

Before joining CFA Institute, Susan worked as an Activities Coordinator at Omni Hotels & Resorts from April 2017 to June 2018. Susan also had their own business, Mad Men Bakery, where they served as the Business Owner from July 2016 to August 2017.

Susan has also worked at Hunter Douglas, starting as the Customer Service Manager from October 2013 to March 2015 and then promoted to Director of Customer Support from April 2015 to June 2016. Susan has also held positions such as Director Chain Partnerships at Parts Town from October 2012 to October 2013, Senior Director of Customer Support at Fab.com from February 2012 to August 2012, and Senior Director of Customer Service at Totsy from April 2011 to February 2012.

Susan started their professional career as a Call Center/Corporate Customer Service Manager at Cache Womens Clothing from November 2007 to July 2011, and earlier as a Call Center/Customer Service Manager at MusicGremlin from April 2006 to November 2007.

Overall, Susan Earnest has extensive experience in customer service, customer support, and quality assurance roles, in addition to their experience as a business owner.

Susan Earnest attended North Central College and studied Political Science. Susan has not obtained a degree from North Central College. Additionally, they received the certification in "Listening to Customers" from LinkedIn in February 2019.