Brian Giguère

Vice President of Global Customer Success & Support at FM:Systems

Brian Giguère has extensive work experience in various leadership roles. Brian is currently the Vice President of Global Customer Success & Support at FM:Systems, a position they have held since November 2019. Prior to that, they worked as the Managing Partner at City Publications Boston from September 2018 to November 2019.

From 2007 to 2018, Brian held multiple roles at By Appointment Only, Inc. (BAO), including Vice President and General Manager. During their time at BAO, they successfully opened and managed their first office in New Hampshire, overseeing P&L, sales, operations, client relationships, and employee recruitment. Brian also created a new business unit dedicated to IBM, leading a team of 60 and implementing best-in-class service delivery strategies.

Before joining BAO, Brian worked at Hello Direct as the Director of New Business Sales, where they opened a new call center location and managed a team of 150 agents and managers. Brian also worked at MotoSport, Inc. as the Director of the Call Center, leading the expansion of the business into a comprehensive online retailer.

Earlier in their career, Brian held management roles at Cisco Systems, Inc., CompUSA, Genesis Direct, Inc., and MicroWarehouse, where they demonstrated expertise in team leadership, sales growth, and operational efficiency.

Overall, Brian Giguère's experience spans various industries and showcases their strong leadership and business development skills.

Brian Giguère's education history includes studying Bible/Biblical Studies at Lee University. However, the specific start and end years of their education are not provided. In addition to their formal education, Brian has obtained several certifications, including "Deep Work: Rules for Focused Success in a Distracted World (Blinkist Summary)", "Starting a Memorable Conversation", and "The Six Morning Habits of High Performers" from LinkedIn, all of which were obtained in November 2020.

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  • Vice President of Global Customer Success & Support

    November, 2019 - present

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