Claire Schouten

Claire Schouten has had a diverse work experience spanning various roles and industries. Claire is currently working at Foleon, where they started in 2018 as a Customer Support Hero, providing assistance to customers and collaborating with the development team. Claire later took on the role of Operations Support Manager (interim), managing operational tasks for the support department. From there, they transitioned to a Technical Support Engineer role, responsible for complex technical issues and the technical side of support tools. Most recently, they worked as a QA Engineer and then progressed to become QA Lead in October 2022.

Prior to their time at Foleon, Claire worked at BookerZzz as a Service Desk Employee from 2016 to 2018. Before that, they were a Customer Care representative at Mathot Medische speciaalzaken in 2015. Claire also gained experience in communication and public relations during their time at Ketchum Amsterdam as a Trainee Communicatie from 2014 to 2015 and StudentJob International as a Stagiaire Communicatie in 2012.

In addition, Claire had roles at See Tickets as a Callcenter Agent from 2011 to 2014, a brief stint as a Servicedesk Employee at BookerZzz in 2014, and various positions including a Scanner and Callcenter Agent at ASA Student Uitzendbureau B.V. in 2010. Claire also worked as a Horecamedewerkster at HMSHost in 2009.

Overall, Claire Schouten has demonstrated a strong background in customer support, technical assistance, and operational management with a proven ability to adapt to different industries and roles.

Claire Schouten completed their education at Haagse Hogeschool Den Haag from 2011 to 2017, where they obtained a degree in Communicatie. In addition to their formal education, Claire has also completed two additional certifications. In September 2022, they received a Leadership training certification from Lepaya and a Rapid Software Testing Explored certification from Satisfice, Inc.