Jo Kelliher

Jo Kelliher is an experienced operations leader with a significant background in contact center strategy and effectiveness. Currently serving as the Director of Operations at Foley Carrier Services since November 2013, Jo has held several key positions in the industry, including Director of Contact Centers at Edible Arrangements International and SVP of Contact Center Effectiveness & Strategy at Group RCI - Wyndham Worldwide. Previous roles also include VP of Contact Center Strategy at Cendant Corporation and VP of Multi National Solution Design at SITEL Corporation. Jo Kelliher's extensive expertise spans over two decades, focusing on enhancing operational efficiency and customer engagement within contact centers.