Monica Morrell

Monica Morrell is an accomplished executive with extensive experience in customer success and services within the education sector. Currently serving as the Chief Customer Officer at Follett Software since December 2022, Monica leads teams responsible for customer onboarding, support, and retention, managing a global customer base exceeding 13,000. Previously, Monica held several senior positions, including Vice President of Customer Success at PowerSchool, and Vice President and Senior Vice President roles at Hobsons, where responsibilities included overseeing client implementations, training, and strategy for various educational products, contributing to significant revenue growth and customer satisfaction. Monica's career began at EDS as a Systems Engineer/Trainer, and education was completed at James Madison University with a BBA in Marketing and English.