Jane Ames

Product Support Manager at Follow Up Boss

Jane Ames has a diverse work experience that spans multiple industries. Jane currently works at Follow Up Boss as a Product Support Manager, where they provide support to customers, monitors accounts for customer satisfaction, and advocates for customers' requests and needs. Prior to that, they worked at Community Communications, Inc. as a Marketing Programs Manager, where they managed marketing services, collaborated with engineers to improve SaaS platforms, and provided support to customers. Jane also has experience as a Marketing Associate at Viv Web Solutions, where they curated leads, secured appointments through cold-calling, and fostered prospects through the sales pipeline. Additionally, they worked as a Project/Marketing Assistant at Goody Clancy, where they created content for proposals and award submissions, and as a Secretary to the Accounting Office at PJ Enterprises, where they conducted data entry, customer service, and collections calls. Jane started their career as an intern at Building Impact and JL Zwane Community Centre, where they performed various tasks such as data entry, writing blog posts, and creating reports.

Jane Ames earned a Bachelor's Degree in Sociology and Anthropology and English and American Literatures from Middlebury College, where they attended from 2010 to 2014. In 2012, they also participated in the Cape Town: Multiculturalism and Human Rights Program at the School for International Training, working towards the completion of their BA.

Links

Timeline

  • Product Support Manager

    March, 2021 - present

  • Product Support Expert

    February, 2020