Puteri Nurakmalia

Puteri Nurakmalia is an experienced customer service and operations professional with a strong background in e-commerce and client relations. Currently serving as a Customer Happiness Associate at Food Market Hub, Puteri excels in nurturing client relationships and identifying revenue opportunities. Previous roles include E-Commerce Operations Executive at Fusionex Group, where Puteri managed customer inquiries across multiple platforms, and Product Specialist at AirAsia, focusing on escalated complaints and ensuring high-quality customer service. With a Bachelor's degree in Corporate Communications from Infrastructure University Kuala Lumpur and a Diploma in Business Administration from Multimedia University, Puteri has developed a comprehensive skill set in customer engagement, vendor management, and project support.