Karelle Van Elslande

Senior Manager, Service & Quality Development at Forbes Travel Guide

During her 15-year hospitality career, Karelle Van Elslande honed her abilities in various departments, including food and beverage, human resources, rooms, reservations and conference services. From managing a small boutique hotel in St-Tropez to leading iconic properties in cities such as Paris, London and New York, she has developed a deep and comprehensive understanding of hotel and restaurant management and guest service excellence.

Working at The Ritz London and Hotel Plaza Athénée Paris equipped her with the knowledge required to create and implement new learning initiatives informed by the highest level of luxury service.

Most recently, Van Elsalande served as Baccarat Hotel New York’s director of food and beverage. Her oversight and dedication to quality and excellence in guest service contributed to Baccarat Hotel New York obtaining its Five-Star award in 2017, just two years after opening.

In every role, Van Elslande established a culture of best practices by emphasizing service requirements as a means of top performance and has proved herself instrumental in leading hospitality teams in applying Forbes Travel Guide standards.


Timeline

  • Senior Manager, Service & Quality Development

    Current role

  • Executive Trainer